Support

If you have any questions, problems, concerns, ideas or any other kind of feedback please use our forums.

Being Better by Being Different

We believe in top notch and passionate customer support, it is one of the most important aspects of any software product and its what makes a good product, a great one. Our goal is to build a strong and passionate community, offer our customers the best, and quickest support possible, and give you the care you deserve!

Participate

If you have any any kind of feedback, or questions please use our forums.. You can also email or call us directly. If you would like to stay up to date on product information or what we are doing you can read our blog, follow us on twitter, or join our facebook page.

Our Company-Customer Pact

Elucidsoft is part of the Company-Customer Pact, and we uphold all of its values!

The Challenge

We, customers and companies alike, need to trust the people with whom we do business. Customers expect honest, straightforward interactions where their voices are heard, before, during, and between purchases. Companies work to inspire customer satisfaction and brand loyalty by constantly improving the products and services they offer. It is evident that we all have a crucial stake – and responsibility – in transforming the adversarial tone that all too often dominates the customer experience. If we work together and share the responsibility of furthering effective conversation, we can build mutually respectful long-term relationships. By adopting these five, practical values, we can together realize a meaningful shift in our business relationships.

	Elucidsoft	You
Be Human	Use a respectful, conversational voice. Avoid scripts and corporate doublespeak.	Be understanding. Show the respect and kindness that you'd like shown to you.
Be Accessible	Cultivate a public dialogue with customers and demonstrate your responsiveness and willingness to be held accountable.	Share issues directly with the company or in a place where the company has a chance to respond.
Be Authentic	Encourage employees to use their real names and offer a personal touch.	Use your real identity and foster a long-term reputation with the company.
Be Patient	Some problems take longer to fix than expected, so do your best to set clear expectations for how you will address issues.	Give companies the information and time required to adequately address issues.
Be Productive	Do your best to keep the conversation going. Demonstrate good intentions by speaking candidly with customers as you work toward a solution.	Be ready to continue conversations you begin. Give companies the benefit of the doubt while they work toward a solution.